Exchanges & Returns
Customer satisfaction is our top priority.
*We are not able to cancel orders during processing times.
*All sale items are final sale.
Return and exchange requests must be made within 15 days of receiving the order.
All items must be returned in a resellable, unworn condition and in the original packaging provided.
If you need to return an item, please follow the steps below:
Request a return: Submit a return request via email (hello@trilussajewelers.com) with your order number and reason for return.
Wait for approval: We will review your return request within 1-2 business days and provide you with a return address and return instructions after approval.
Send the item back: Please ensure that the item is safely packaged and sent back to our designated address. Please attach your order number when returning the item.
Return review: After we receive and review the item, we will refund, exchange or replace the item according to your choice. Approved refunds will be made in the form of the original payment.
We reserve the right to deny any unreasonable returns or exchanges, such as items that have been worn, damaged, or altered.